Conflict Prevention, is most definitely much better than cure when it comes to conflict management! Full review: http://www.mywonderfullifecoach.co.uk/bookreviews.aspx

Managing conflict is a key strategic issue that needs to be globally recognised as the responsibility of all leaders and managers, within and (despite the title reference to ‘work’) outside of commerce.  A wider understanding by individuals would reduce the substantial costs in time, energy, resources and money to business, communities, countries and continents and subsequent toll on people.

 What could be better than the opportunity to be guided through the whole process by two experts in this field?  In this one handy tome, Clive Johnson, a coach, consultant and trainer in workplace conflict management and Jackie Keddy, a high level mediator and conflict specialist, present all you need to know about preventing and sorting out disputes, disagreements and conflicts, including those with potential for high level escalation….read full review

 £400 billion UK total costs and approaching $300 billion in litigation alone are the ball park figures