Clive and Jackie provide a keen forensic analysis and comprehensive solutions-based approach that looks at all eventualities, is easy to understand and produces results. ‘MC’ is much broader than mediation, it can affect everyone in an organisation and building in prevention, creating a ‘happy company’ is definitely much better than having to undertake a cure. Like a virus, it’s better to keep it out in the first place because even the act of dealing with it can leave long-lasting damage that’s not evident on the surface. However, if the worst comes to the worst you couldn’t have a better text-book than this to guide you through what you need to do